Technical/Billing

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Information contained in the answers may not be accurate or current. Answers pertaining to matters of law may not be valid for your jurisdiction. Consult an attorney regarding laws and regulations in your jurisdiction.

Help! I've lost my client number/password. What do I do?

Call us at 1-800-446-1421, and we will gladly assist you.

I didn't get my credit report results. What do I do?

If you have requested a credit report and have not received it in a timely manner, please call us at 1-800-446-1421 and we will get that report to you. Please, do not re-enter the request. You may end up with two credit reports and two charges. In addition, the applicant will have two credit report requests on his or her credit inquiry history.

I get a security warning when I click to log in or apply.

When you go to a secure web site (like your bank's, for example), that uses the "https://" protocol, your web browser starts a process of verifying the website you are trying to visit. If the site is verified, encryption codes are passed between the server and the browser for secure data exchange. CreditLink® Corporation has "Server Certificates" issued by Network Solutions. Your browser should recognize our certificates automatically. If not, please call us at 1-800-446-1421 so we can determine the nature of the problem.

There's an error on my bill.

For billing questions or concerns, you may call us at 1-800-446-1421, or you may e-mail our billing department directly at billing@creditlink.com, and we will gladly assist you with any billing related issues..

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